RapidSOS Director of Product

  • The Challenge: 911 was built 50 years ago for a landline system and has seen limited change since. The result is 250M 911 calls a year are managed with essentially voice only. Watch John Oliver discuss the challenge: https://www.youtube.com/watch?v=A-XlyB_QQYs
  • RapidSOS Tech: Partnering with Internet of Things (IoT) companies and the public safety community, RapidSOS provides a rich data link to public safety, sending lifesaving data to aid in emergency response
  • Media/Awards: Won most major start-up awards (including Start-Up of the Year by CTA/CES & Top Innovation of 2015 by MIT) and featured across national media (WIRED, WSJ, TechCrunch,NYT, Time, Newsweek, etc.)
  • Team: MIT, HBS, Stanford, Wharton, Google, Oracle, Microsoft, Argonne & Oak Ridge National Labs, Bell Labs, venture capital, over 40 tech start-ups
  • Investors: $32M of capital raised from preeminent global investors including several top VCs, Microsoft, and former leadership of Apple, AT&T, Verizon, Vodafone, Lucent, Raytheon, and three former FCC Chairmen

Watch the RapidSOS 3-Min Summary Video

What this Role is About:

As a Director of Product, you will lead the day-to-day product management of the RapidSOS platform to connect relevant IoT data from mobile devices, cars, homes, wearables, and other nodes directly to emergency response centers and first responders. By providing robust and rich data to 911 and emergency responders directly from mobile and connected devices, RapidSOS will enable a faster and more effective response that will protect communities and save lives.



First 30 Days

  • Develop a deep understanding of the existing suite of products as well as the product roadmap and the needs of the public safety community
  • Understand the strategic, technical, and competitive landscape of the public safety software industry and our approach to delivering rich data to dispatchers and first-responders
  • Understand the pipeline of opportunities at RapidSOS in the rich data space with an emphasis on our Emergency API product line
  • Conduct research and engage with emergency responders, dispatchers, and data providers to identify market needs and opportunities
  • Build foundational relationships across teams and with public safety professionals that will build trust with the RapidSOS product team


60 Days and Beyond

  • Drive product strategy and roadmap for the RapidSOS platform including the NG911 Clearinghouse and Emergency APIs
  • Define, manage, and forecast against goals and KPIs for the product suite
  • Define, articulate, and execute against the product roadmap and objectives
  • Work cross-functionally to rally the team around the commercialization strategy of our API products and assist in the development of messaging with our product marketing and business development teams
  • Formulate, provide, and articulate the value of product asks and contribute significantly to engineering prioritization
  • Own, plan, and execute product rollout efforts with marketing, sales and other client facing teams to create collateral including white papers, case studies, demos, training material, etc.
  • Act as the key product evangelist and guide for external users as well as internal teams




  • Technical background in Computer Science, Software Engineering, or a similar area
  • Proven success developing and executing a cross-functional business or product strategy
  • Experience managing products in a fast-paced environment
  • Experience collaborating and having close working relationships with a broad range of functional teams and leaders including commercial, legal, engineering, and others
  • Experience in one or more key verticals (Connected Car, Wearable Devices, Home IoT / Home Security, Smartphone Apps)



  • Ability to synthesize feedback, create a recommendation for improvement, and execute on that improvement
  • Ability to parse data into actionable insights
  • Ability to prioritize across a wide range of competing opportunities


What We Offer:

  • The chance to work with a passionate team on solving one of the largest challenges globally
  • Competitive salary and benefits and equity participation
  • Dynamic, fun work environment with a highly talented team
  • Flexible startup work environment and a fun atmosphere
  • Rapid growth opportunities


If you’re curious to learn more about RapidSOS, you can check out our full press list!


RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Company: RapidSOS
Job Type: Product
Location: New York
Added: November 8, 2018